Privacy Policy malaysia7 – Data Protection & User Information

This Privacy Policy ("Policy") describes how malaysia7 ("we", "Platform", "us") collects, uses, stores and protects your personal information when you use the website, mobile app or any services provided by malaysia7.

We understand that entrusting personal information to an online platform is not something done lightly. That is why we have written this policy in clear, plain language — so you truly know what happens with your data, rather than receiving a lengthy document that rarely gets read.

By using the malaysia7 platform, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, please discontinue use of the platform and contact our support team if you wish to discuss available options.

Malaysia7 collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three categories:

Information you provide directly:

• Full name, date of birth, and identity card or passport number (for the KYC process).
• Email address and phone number for communication and account verification purposes.
• Current residential address for identity verification purposes.
• Bank account or digital wallet information used for deposits and withdrawals.
• Additional information you provide when communicating with our support team.

Information collected automatically:

• IP address, browser type and device operating system.
• Session and in-platform activity data — games played, session duration and transaction history.
• Cookie and tracking technology data as described in Section 6.
• General geolocation information based on your IP address (not your exact GPS location).

Information from third-party sources:

• Verification data from KYC service providers partnered with malaysia7.
• Payment verification information from financial transaction processors.
• Fraud prevention data from authorised security service providers.

The information we collect is used solely for legitimate and necessary purposes in the operation of the malaysia7 platform. Specifically, we use your data to:

• Manage your account — including registration, identity verification, account management, and account-related communications.
• Process financial transactions — deposits, withdrawals, and all related payment transactions.
• Deliver gaming services — ensuring a smooth, fair experience that is consistent with your account profile.
• Comply with regulatory requirements — KYC, anti-money laundering (AML) compliance, and legally required reporting.
• Detect and prevent fraud — analyzing behavioral patterns to identify suspicious activity that could compromise your account security.
• Support the Responsible Gaming programme — monitoring gaming patterns and identifying users who may need assistance or additional limits.
• Improve the platform — analyzing aggregate usage data to understand how users interact with the platform and make relevant improvements.
• Communicating with you — sending account-related notifications, promotions (if you have consented), and important service information.

Malaysia7 does not sell, rent, or trade users' personal data to any third party for profit. However, in the course of operating the platform, there are certain situations where we need to share information with trusted parties:

• KYC service providers — for identity verification purposes as required by compliance obligations.
• Payment processors — financial information required to process your deposits and withdrawals.
• Game providers — the minimum information required to deliver a seamless gaming experience.
• Authorities and regulatory bodies — when required by law, court order, or direction from a legitimate authority.
• Technical support service providers — bound by confidentiality agreements and prohibited from using the data for any other purpose.

All third parties working with malaysia7 are bound by strict data protection agreements and are only permitted to use the information received for agreed purposes.

Malaysia7 invests seriously in security infrastructure to protect your data. Our technical and organisational measures include:

• 256-bit SSL encryption for all data in transit between your device and our servers.
• Password storage using one-way hashing that cannot be reversed, even by our own staff.
• 24/7 system monitoring to detect any suspicious activity or unauthorised access attempts.
• Role-based access control — staff may only access data relevant to the scope of their duties.
• Regular security audits conducted by internal teams and independent third parties.
• A tested incident response plan to ensure swift action in the event of any breach.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe — use a strong, unique password and never share it with anyone.

Malaysia7 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collecting information on how users use the platform (e.g., most frequently visited pages) to help us improve the user experience.
• Functional Cookies — storing your preferences such as language and display settings so you do not need to reconfigure them each time.
• Analytics Cookies — helping us understand aggregate, anonymized usage patterns for platform improvement purposes.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the malaysia7 platform.

As a malaysia7 user, you have the following rights regarding your personal data. We are committed to processing each request within a reasonable timeframe:

Malaysia7 retains your personal data for as long as your account is active and for a defined period after account closure, depending on the type of data and applicable legal requirements.

In general, the retention periods are as follows:

• Account and KYC data — retained for the duration the account is active and for at least 5 years after account closure, in accordance with AML compliance requirements.
• Financial transaction records — retained for a minimum of 7 years in accordance with accounting and applicable legal requirements.
• Customer support communication logs — retained for 3 years for reference and service quality purposes.
• Analytics and session data — retained for a shorter period and typically anonymized once the analytics purpose is fulfilled.

Once the retention period expires, data will be securely deleted or fully anonymized in accordance with established procedures.

The malaysia7 platform is exclusively for users aged 18 and above. We do not knowingly collect, process, or store personal data of individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge — whether through registration using false information or by any other means — we will take the following steps immediately:

• Close the relevant account immediately.
• Delete all related personal data from our systems.
• Forfeit all balances in the account in accordance with the relevant terms and conditions.

Malaysia7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments that affect how we handle data.

When material amendments are made:

• The "Updated" date at the top of this page will be changed.
• A notification will be displayed on the platform at your next login.
• For significant amendments, we will send a notification to the email address registered with your account.

Continued use of the malaysia7 platform after an amended policy takes effect constitutes your acceptance of the updated policy. If you disagree with the changes made, you have the right to close your account and request deletion of your data.